Feedback
& Complaints
Carbal is committed to the continual improvement of delivery of the many services and programs provided and as such, all feedback from our clients and stakeholders is greatly appreciated.
If you have any feedback, suggestions or complaints directly relating to your experience with any of Carbal’s services, clinics or staff, these can be submitted to Carbal’s Administration using the online form below or via any of the following methods:
☎️ | (07) 4688 0500
✉️ | PO Box 1879, Toowoomba QLD 4350
📧 | [email protected]
Alternatively, if you wish to lodge a serious complaint you can contact the Office of the Health Ombudsman directly:
☎️ | 13 36 46
✉️ | PO Box 13281, George Street, Brisbane QLD 4003
Or to lodge a serious Aged Care related complaint, you can contact the Aged Care Quality and Safety Commission directly:
Management of Complaints
- 5We will initiate a thorough investigation into the issue you’ve raised.
- 5Our commitment is to address and resolve complaints promptly and effectively.
- 5You can expect regular updates on the progress we are making in addressing your feedback.
- 5You will maintain a record of the steps taken to address the issue or implement the suggestions.
- 5We will work in partnership with you to resolve your concerns.
- 5We will be honest with you about what went wrong and how we will fix the issue.
Management of Suggestions
- 5We record your suggestion in our Continuous Improvement Plan and investigate how it can be implemented.
- 5You can expect regular updates on the progress of your suggestion.
- 5We will maintain a record of the steps taken to implement the suggestion.
- 5We will advise you of the outcome of your suggestion.
Submit an Online Feedback Form Now
This form is to assist you in making suggestions or providing feedback about the service you have received from Carbal Medical Services: