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About Us

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Carbal Medical Services: Our Story

Carbal Medical Services is a community-responsive Aboriginal Medical Service (AMS) with clinics and services across Toowoomba and Warwick. Carbal acknowledges all support provided by the Federal and State government Departments of Health and our many partners.

Our service is dedicated to improving the prevention and management of chronic disease through early intervention and improved access to culturally appropriate medical services.

Established in 2002, Carbal originated from the efforts of local Aboriginal residents to establish a culturally-appropriate and safe health service in Toowoomba that could comprehensively address the specific health needs of our people. Carbal Medical Services is an Aboriginal and Torres Strait Islander Community Controlled Health Care Organisation (ATSICCHO).

FAQ

Meet the Team

Carbal's Management Team

View Information on Carbal Medical Services' CEO and Senior Management Team.

The Carbal Board

Our Board of Directors

Carbal's Board of Directors meets each month and provides guidance around the ongoing delivery of Carbal's programs and services.

Employment Opportunities

Work With Carbal

Learn how to apply to join our award-winning team.

Awards & Achievements

Excellence in ATSI Health

Carbal has received recognition by several peak bodies representing Aboriginal & Torres Strait Islander organisations.

Annual Reports & Strategic Plans

See Our Growth

View and download current and previous Carbal Annual Reports and Strategic Plans (PDF).

Carbal Yarnin' Newsletter

Read Past Editions

View and download previous editions of our newsletter, Carbal Yarnin’.

Carbal Medical Services Logo

Carbal’ is the tribal totem (carpet snake) for the Traditional Owners of the land on which Darling Downs resides.
The Jarrowair and Giabal people are the traditional owners of the land.

Carbal’s management staff are continuously re-designing its processes to ensure that the client’s journey through our organisation meets the medical, health, social and cultural needs of clients.

We have a dedicated multi-disciplinary team of individuals who work hard to try and close the gap that exists between the health outcomes in the Aboriginal and Torres Strait Islander population and the rest of contemporary Australian society.

Carbal Medical Services has an extensive roster of experienced, qualified medical professionals, including:

General Practitioners (GPs)

General Practitioners

Clinic Nurses

Clinic Nurses

Aboriginal Health Workers

Aboriginal Health Workers

Care Coordinators

Care Coordinators

Allied Health Providers

Allied Health Providers

Midwives

Midwives

In line with our accreditation bodies, Carbal strives to provide ‘Excellence in Aboriginal and Torres Strait Islander Primary Health Care in a Caring and Confidential Environment’.

Frequently Asked Questions

Fees & Billing?

Carbal offers bulk-billing services for clients who have a current Australian Medicare card. Our staff will advise of any potential out of pocket expenses prior to being incurred, where applicable. 

Privacy & Confidentiality

All consultations are treated as private and confidential.

In the course of our duties, Carbal’s staff collect personal health information and safeguards its confidentiality and privacy in accordance with Australia Privacy Principles.

If we are required to access further medical services on your behalf, you will be asked to sign a patient consent at one of our clinics. Your health information will only be accessed by those directly involved with your care, including the monitoring of its quality.

Click here to read Carbal Medical Service’s privacy policy.

For additional information, you can refer to the Office of the Australian Information Commissioner’s (OAIC) website.

Quality & Improvement

To ensure Carbal continues to provide services in line with our Vision and Mission and meet the individual needs of clients, we are committed to quality, safety and continual improvement. 

Click here to read Carbal Medical Service’s quality policy.

Feedback & Complaints

Carbal values all client feedback and encourages the use of the suggestion box that is located at each of our clinics. 

Click here to learn more about our complaints process, or to submit feedback or a complaint.