ABOUT CARBAL MEDICAL SERVICES

Toowoomba Clinic

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Warwick Clinic

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Carbal originated from the efforts of Aboriginal people to establish a culturally safe and secure health service in Toowoomba that could comprehensively address the health needs. Carbal Medical Services (Carbal) is an Aboriginal and Torres Strait Islander Community Controlled Health Care Organisation (ATSICCHO).

Carbal is the tribal totem (carpet snake) for the Traditional Owners of land on which Darling Downs resides. The Jarrowair and Giabal people are the traditional owners of the land.

Carbal is continuously redesigning its processes to ensure that the client’s journey through our organisation meets the medical, health, social and cultural needs of clients. We have a dedicated multidisciplinary team of individuals who work hard to try and close the gap that exists between the health outcomes in the Aboriginal and Torres Strait Islander population and the rest of contemporary Australian society.

In line with our accreditation bodies: Carbal strives to provide ‘Excellence in Aboriginal and Torres Strait Islander Primary Health Care in a Caring and Confidential Environment’.

Our Vision

Carbal Medical Services aims to provide holistic world class medical and health care services.

Our Mission

Carbal provides high quality, sustainable and comprehensive primary health care service with a balance of clinical and population health programs that are culturally safe, responsive to community needs, and integrated with other complementary service providers. Carbal will make a significant and growing contribution towards achieving equity in health outcomes for the Aboriginal and Torres Strait Islander peoples who fall under Carbal’s service area.

Our Region

Carbal Medical Services cover the Darling Downs, Southern Downs and Goondiwinidi regions. We have five offices located across the regions and provide transport to clients to access services.

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Privacy and Confidentiality

Consultations are confidential with your health information accessed only by those directly involved with your care, including monitoring of its quality. Our practice collects person health information and safeguards its confidentiality and privacy in accordance with Australia Privacy Principles.

Carbal Medical Services Privacy Policy is designed to protect patient privacy and confidentiality in line with Federal Privacy legislation.

Carbal Medical Services Privacy Policy

For further information please refer to: OAIC – Privacy Policy Factsheet

or the  APP fact sheet

Quality & Improvement

To ensure Carbal continues to provide services in line with our Vision and Mission and meet the individual needs of clients, we are committed to quality, safety and continual improvement.  This is reflected in the Carbal Quality Policy.

Fees and Billing

Carbal is a bulk-billing service for clients who have a current Medicare card. Potential costs may be incurred if referred to specialists or alternate services.

Client and Stakeholder Feedback

Carbal values all Client feedback and encourages the use of the Suggestion box that is located at all sites. Alternatively, feedback can be submitted via the website portal.

Client Complaints

Complaints can be submitted via email to admin@carbal.com.au or via Phone: 4688 0500 or Postal PO Box 1879, Toowoomba.

Alternatively, you can contact the Health Quality and Complaints Commission directly on 1800 007 308.

More Information?

For more information see: ‘How Carbal Can Help You’. Or contact one of our sites today and ask our friendly staff.

Business Hours:

Opening Hours:

8.30AM – 4.30PM MON-FRI

After Hours:

Toowoomba: Call 13SICK (13 7425) or present to the Toowoomba Hospital.
Warwick: Call Warwick Hospital 4661 6900 or present to the Warwick Hospital.
In an emergency Dial 000

Interpreter Service:

131 450

Results:

For any results or follow up, please book in to see your regular doctor.

Communication:

For any patients that wishes to speak to a doctor during consulting hours, a message will forwarded to the doctor and a Carbal staff member will return your enquiry as soon as possible. Enquiries & Appointments bookings are to be made by telephone only.

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